Privacy Policy of www.johnscottremovals.co.nz
This Application collects some Personal Data from its Users.POLICY SUMMARY
Personal Data collected for the following purposes and using the following services:
Advertising
Microsoft Advertising
Personal Data: Cookies; Usage Data
Analytics
Display Advertising extension for Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Google Ads conversion tracking, Google Analytics and Hotjar Form Analysis & Conversion Funnels
Personal Data: Cookies; Usage Data
Contacting the User
Contact form
Personal Data: address; country; email address; first name; last name; phone number; ZIP/Postal code
Heat mapping and session recording
Hotjar Heat Maps & Recordings
Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service
Managing contacts and sending messages
Campaign Monitor
Personal Data: email address
Marketo Email Marketing
Personal Data: email address; Usage Data
Remarketing and behavioral targeting
Facebook Custom Audience
Personal Data: Cookies; email address
Facebook Remarketing, Remarketing with Google Analytics and Google Ads Remarketing
Personal Data: Cookies; Usage Data
Tag Management
Google Tag Manager
Personal Data: Usage Data
Further information about Personal Data
Grace Worldwide (Australia) Pty. Ltd. Privacy Policy
Grace Worldwide (Australia) Pty Ltd and Grace Removals Group Ltd, (us, our, we) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (collectively referred to as the Privacy Act). Grace adopts the APPs as Standards Privacy Principals across all Grace entities.
The purpose of this Policy is to provide you with information in relation to how we collect, treat and manage your Personal Information (as defined in s6 of the Privacy Act 1988 (Cth)). It also describes how customers may access and amend Personnel Information held by us on your behalf.
This includes:
• the kinds of Personal Information that we collect and hold about you;
• how we collect and hold your Personal Information;
• the purposes for collecting, holding, using and disclosing your Personal Information;
• how you may access your Personal Information held by us and correct that information where it is incorrect;
• how you may make a complaint about the way we collect, hold, use or disclose Personal Information, and how we will deal with Privacy related complaints; and
• whether we will (or are likely to) disclose your personal information to overseas recipients and the countries where such recipients may be located.
You can choose to interact with us anonymously or by using a pseudonym if such interaction is general in nature. However, if the interaction is specific to an account or relates to your Personal Information, we will need to identify you before we can engage in further discussions and correspondence.
We will keep this Privacy Policy up to date and published on our website.
1. How we collect your Personal Information
We will only collect Personal Information from you for business purposes only. which include providing Home, Corporate and Commercial Services (Primary Purpose). Such Personal Information collected includes contents and locations of items stored with us.
We also collect and hold Personal Information for secondary purposes. These include
• customers’ names and addresses for contact and billing;
• information relating to previous services provided by Grace;
• details of persons authorised to access information; and
• employment or financial information.
(Collectively referred to as Secondary Purposes).
The information obtained for Secondary Purposes will not be used or disclosed otherwise than in accordance with Part 2 of this Privacy Policy.
We require you to notify individuals prior to disclosing Personal Information that you will:
• Disclose their Personal Information to us, and
• Describe the services we will provide.
We will keep your records in secured premises. Your records, including any Personal Information contained in them, will not be passed on to a third party without your consent unless specified by law.
In consideration of us providing our services you warrant that:
• You have obtained the consent from relevant individuals to provide their Personal Information to us;
• You are not aware that the collection of the Personal Information by us will infringe the rights of any third party;
• You have consent from relevant individuals for us to provide our services in respect of their Personal Information.
We will notify you concerning matters listed below before collecting any Personal Information:
• the Primary Purpose for collecting your Personal Information;
• other related uses or disclosures that we may make of the Personal Information (Secondary Purposes);
• the main consequence s (if any) for you if you do not provide all or some of the Personal Information;
• our identity and how you can contact us and access or seek correction of the Personal Information that we hold about you;
• how you may make a complaint about any alleged breach of the Privacy Act by us;
• whether we are likely to disclose the Personal Information to overseas recipients and if so, the countries where such recipients are likely to be located; and
• the organisations or types of organisations to whom we usually disclose the Personal Information including contractors.
Some elements of Personal Information are also referred to as Sensitive Information (as defined in s6 of the Privacy Act 1988 (Cth)).
We will only collect Sensitive Information:
• with your consent; or
• when permissible under Australian law, and will only use such information for a legitimate purpose where this is reasonably necessary.
2. How we use and disclose your Personal Information
We may use personal information for its primary purpose of collection (e.g. the delivery of services to the person) or for any related secondary purpose that we could reasonably be expected to use the personal information for.
We will not use or disclose Personal Information about an individual other than for providing the services agreed upon unless required to do so by law. For example, we may disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
We will not copy or exploit any Personal Information provided to us. In certain circumstances, we may use personal information for promotional or direct marketing purposes. However, a person may at any time request we not to use their personal information for sending direct marketing material to that person. Such a request can be made by contacting Grace either in writing, by email or by telephone at the contact details below. There is no fee for making such a request.
We will take reasonable steps to ensure that our contractors also comply with the requirements of the Privacy Act however, we accept no responsibility for the actions of our contractors and will not be liable for any claims arising as a result of a breach of the Privacy Act by our contractors.
We may disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
We may disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.
In order for us to provide a high level of service to you, from time to time, we may share Personal Information with our related bodies corporates, as defined in the Corporations Act 2001 (Cth).
3. How we protect your Personal Information
We will take such steps as are reasonable in the circumstances to protect all collected Personal Information from misuse, interference and loss. This includes, but is not limited to the following:
1. Ensuring that all of our employees and contractors perform their duties in a manner that is consistent with our legal responsibilities under the Privacy Act.
2. Ensuring that paper and electronic records containing Personal Information are stored in facilities that are only accessible by authorised employees, agents and contractors.
Information Security
We use a variety of security technologies and procedures, including Secure Socket Layer (SSL) encryption, to help protect your personal information from unauthorized access, use, or disclosure. For more information of how Grace protects information, refer to Grace Information Security Policies & Procedures.
Storage and Data Security
Storage of personal information (and the disposal of information when no longer required) is managed in accordance with the Australian Government’s records management regime. We will take steps to destroy or de-identify Personal Information after as short a time as possible after being notified by you that the information should be destroyed, unless the law requires otherwise.
We take all reasonable steps to protect the personal information held in our possession against loss, unauthorised access, use, modification, disclosure or misuse.
4. Access to, and Correction of your Personal Information
We will take all reasonable steps to ensure that the Personal Information that we collect and hold is accurate, up to date and complete.
We will:
a. grant you access to; and/or
b. correct, our records containing Personal Information about you as soon as practically possible at your request in accordance with the Privacy Act.
Should you wish to lodge a request to access and/or correct your Personal Information, you should do so by contacting our Privacy Officer (details of our Privacy Officer are set out in clause 8).
We reserve the right to charge you for the reasonable cost incurred by us in providing access to your Personal Information in accordance with this Privacy Policy. For the avoidance of doubt, such charges will not apply to the making of any such request for access to your Personal Information by you.
If there is a reason we are unable to agree to a request for access to your Personal Information, we will advise you of this in writing. Some examples of why we may refuse a request for access include, where providing the information:
a. may pose a threat to the health or safety of an individual or the public;
b. may have an unreasonable impact on the privacy of another individual;
c. is not allowed by law; or
d. may reveal internal information relating to a commercially sensitive decision making process.
5. Complaints
If you wish to voice a complaint about:
a. an alleged breach of the APPs by us; and/or
b. an alleged breach of a registered APP code by us,
then you should contact our Privacy Officer (details of our Privacy Officer are set out in clause 8).
Once a complaint is officially lodged with our Privacy Officer, it will be dealt with confidentially in accordance with our Complaints Handling Policy. This policy may be found in the Integrated Business Management System Document Database.
6. Transferring Personal Information Overseas
If Personal Information is sent overseas, we will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the Australian Privacy Principles and the Privacy Act.
7. Privacy Officer and Contact Procedure
Our Privacy Officer is Warren Elsworth. The contact information for our Privacy Officer is as follows:
a. Phone – 09 579 2855
b. Email – esalesnz@grace-removals.co.nz
c. Hours – 8.30am – 5.30pm.
You should contact the Privacy Officer with respect to all requests relating to access, complaints or correction of your Personal Information under this Policy.
The Privacy officer will take your enquiry and provide you with a response within a reasonable time period.
Contact information
Owner and Data Controller
Grace Worldwide (Australia) Pty. Ltd. – 4 Tucks Road, Seven Hills, NSW, 2147
Owner contact email: esalesnz@grace-removals.co.nz
FULL POLICY
Owner and Data Controller
Grace Worldwide (Australia) Pty. Ltd. – 4 Tucks Road, Seven Hills, NSW, 2147
Owner contact email: esalesnz@grace-removals.co.nz
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies; Usage Data; email address; first name; last name; phone number; address; country; ZIP/Postal code.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.|
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Advertising, Managing contacts and sending messages, Contacting the User, Analytics, Remarketing and behavioral targeting, Tag Management and Heat mapping and session recording.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Further information about Personal Data
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Additional information about Data collection and processing
Legal action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Latest update: May 25, 2018
iubenda hosts this content and only collects the Personal Data strictly necessary for it to be provided.